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Making A PurchaseMaking a purchase could not be easier. If you are living in Ireland, just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Then you click on 'Send Order'. Your order will be sent by email to MESA. The MESA team will call you within 2 working days to confirm the order and to arrange the payment.We accept VISA and Master Card. If you are shopping from Northern Ireland, place your order and your credit card company will convert the transaction to your own currency. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Shipping And HandlingMESA will ship products to any location in Ireland by standard delivery.Items are carefully packed and posted to an address in Ireland of your choice. This address can be the billing address or an alternative address such as that of a friend. The cost of postage varies according to the weight of the item/purchase.
max.20 kg In exceptional circumstances a delivery surcharge may apply. This will be clearly marked on the product. Delivery ScheduleWe deliver your order right away. Your order will normally reach you in 5 - 10 working days . It is possible that your selected order may be out of stock if there have been several in-store sales of the selected item at the same time as you place yout order. In the rare event that this occurs, we will contact you immediately and notify you of when the selected item will be back in stock.Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Tax ChargesAll orders include 21.5% VAT.Credit Card SecurityYou provide your credit card details by telephone. Payment is by card terminal. There is no procesing of your credit card details via the internet.When the order is placed at our website, payment is completed on a secure server managed by WorldPay. Credit card numbers are encrypted using 128 bit encryption and are not held in clear text on any web site. GuaranteeWe guarantee your satisfaction. If you are not entirely happy with your purchase you can return it in accordance with our Returns Policy.Reaching UsIf you need to reach us, please email us at mesa-shop@mesa.ie alternatively, you can call or fax us on +353-1-2302702 or write to us at 4 Cumberland Street, IRL-Dun Laoghaire, Co. Dublin, Ireland.Privacy PolicyMESA do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service Returns PolicyAt MESA we want to ensure that you are perfectly satisfied with your purchase. Occasionally though, we know you may want to return items. By law, customers in the European Union have the right to cancel the purchase of an item within seven working days of the day after the item is delivered. This applies to all of our products.To cancel your purchase within the seven-working-day cooling-off period, please return the item in its original packaging to MESA, 4 Cumberland Street, IRL-Dun Laoghaire, Co. Dublin, Ireland. Please include a copy of the delivery note and state clearly why you are returning the item. Ensure that we receive it within seven working days of the day after the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. In the rare event that the items are delivered damaged, please contact MESA directly by ringing +353-1-2302702 before returning the items. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us such as gift-wrapping. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. On satisfactory receipt of the items in their original condition we will refund the relevant part of the purchase price for that item. If the items have not yet been dispatched, MESA will refund the relevant part of the purchase price for that item and the associated postage charges for that item. |
Validity
This document replaced any further versions
Celbridge, 14/05/2008
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MESA tableware ltd. 195 The Walled Gardens Celbridge, Co Kildare/Ireland Phone: +353-1-2302702 Fax: +353-1-2302702 www.mesa.ie Directors: Volker Haninger; Hauke Schott Registered in Ireland Company Registration No. 424595 |